Comprehensibility of Process Models

Doris Weitlaner presented her paper on “Intuitive Comprehensibility of Process Models” at the conference “S-BPM One 2013”.

The study empirically examines the use of semiformal process modeling languages in companies. It could be revealed that formal BPM has still not been accepted as a useful practice in firms. Corporations mainly rely on flowcharts in order to design processes. The study further investigates the comprehensibility of BPM languages. Based on empirical data the paper analyzes to what extent EPC, BPMN, UML and the storyboard design are understood by individuals. It was found that the comic representation “storyboard design” is broadly intuitive and easily understood. BPMN and UML also achieved good results, too, but only under certain restrictions. EPC and concurrency of activities in general caused some problems. The full paper is available here. View Doris’ presentation here:

An example for a process (in storyboard design) can be found below:

Storyboard Design

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