The Responsibilities of the Process Owner

There is no doubt that the process owner is a key role within business process management. But what are the exact responsibilities of the process owner? A recent study by Danilova (2019) addressed this topic by conducting a systematic literature review including 100 academic papers and 10 books on business process management. As a result, …

Continue reading ‘The Responsibilities of the Process Owner’ »

The Value Creation Machine

The book “Die Wertschöpfungsmaschine” (a suitable English title would be “The Value Creation Machine”) deals with the question of how value creation can be optimally organized. The authors see process and organizational structures that do not fit the strategy as the biggest obstacle for companies to give their best. Without grey theories the book introduces …

Continue reading ‘The Value Creation Machine’ »

BPM 2018 – The 16th International Conference on Business Process Management

BPM 2018 is the 16th conference in a series that provides the most prestigious forum for researchers and practitioners in the field of Business Process Management. The conference will take place in Sydney, Australia from September 9-14, 2018. BPM 2018 introduces a new structure, based on three tracks: Track I: Foundations Track II: Engineering Track …

Continue reading ‘BPM 2018 – The 16th International Conference on Business Process Management’ »

Simple Business Process Modelling Using Spreadsheets

Because business process modelling techniques and tools exist in numerous variants, I’d like to share a very simple and practical process modelling approach. The software which is used is a simple spreadsheet software, and the process modelling technique is based on the Business Process Modelling Notation (BPMN). Roles / departments are modelled as so-called swim …

Continue reading ‘Simple Business Process Modelling Using Spreadsheets’ »

Process Management in Sales

“Companies with more developed sales processes enjoy greater sales performance”, say Jason Jordan and Michelle Vazzana in their book entitled Cracking the Sales Management Code. They argue that sales managers need a set of formal business processes. Other business functions like manufacturing or finance have formal business processes in place that allow for consistent execution …

Continue reading ‘Process Management in Sales’ »

BPM 2016 – The 14th International Conference on Business Process Management

The 14th International Conference on Business Process Management (BPM 2016), hosted by the Federal University of the State of Rio de Janeiro, will take place in Rio de Janeiro, Brazil, September 18-22, 2016. The BPM Research Track will focus on topics such as Decision management and BPM Processes in the Internet of Things and wearable devices …

Continue reading ‘BPM 2016 – The 14th International Conference on Business Process Management’ »

How to Build a Process-Oriented Organization

The 10th Business Process Management Conference, organized by the University of Ljubljana, Faculty of Economics, took place in Ljubljana, October 14-15, 2015. The keynote speech “Process Management Practices, Organizational Excellence, and Firm Performance” by M. Kohlbacher was about organizational excellence, i.e. how the organization needs to be designed to gain rigoros performance improvements. Buiding on …

Continue reading ‘How to Build a Process-Oriented Organization’ »

BPM 2015 – The 13th International Conference on Business Process Management

BPM 2015, hosted by the University of Innsbruck and BPM Research Cluster, will take place in Innsbruck, from August 31 until September 3, 2015. The BPM Research Track will focus on topics such as Relationship between business strategy and business processes Business process transformation and change management Success factors and measures in BPM BPM maturity …

Continue reading ‘BPM 2015 – The 13th International Conference on Business Process Management’ »

Process Management in Service Organizations VS. Manufacturing Companies

How is process management applied in service organizations? Do service providers apply process management practices differently to manufacturers? Does firm size play a role? The brand new paper “Process Management Practices: Organizational (Dis-)Similarities” by D. Weitlaner and M. Kohlbacher, published in the The Service Industries Journal a few days ago, addresses these questions. The study …

Continue reading ‘Process Management in Service Organizations VS. Manufacturing Companies’ »

What is Process Mining?

Process mining techniques allow for extracting information from event logs. Process mining takes existing data records from your IT systems, extracts the business process (and its variations) and automatically generates understandable visualizations of the business process. Because existing IT records are the basis for process mining, objective visualizations of the real business process are obtained. …

Continue reading ‘What is Process Mining?’ »