The Responsibilities of the Process Owner

There is no doubt that the process owner is a key role within business process management. But what are the exact responsibilities of the process owner? A recent study by Danilova (2019) addressed this topic by conducting a systematic literature review including 100 academic papers and 10 books on business process management. As a result, …

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How to Build a Process-Oriented Organization

The 10th Business Process Management Conference, organized by the University of Ljubljana, Faculty of Economics, took place in Ljubljana, October 14-15, 2015. The keynote speech “Process Management Practices, Organizational Excellence, and Firm Performance” by M. Kohlbacher was about organizational excellence, i.e. how the organization needs to be designed to gain rigoros performance improvements. Buiding on …

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Process Management in Service Organizations VS. Manufacturing Companies

How is process management applied in service organizations? Do service providers apply process management practices differently to manufacturers? Does firm size play a role? The brand new paper “Process Management Practices: Organizational (Dis-)Similarities” by D. Weitlaner and M. Kohlbacher, published in the The Service Industries Journal a few days ago, addresses these questions. The study …

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Process Ownership and Continuous Process Improvement: Effects on Financial Performance and Customer Satisfaction

This article introduces the study “The Joint Impact of Process Ownership and Continuous Process Improvement on Financial Performance and Customer Satisfaction” by D. Weitlaner, M. Kohlbacher and A. Kamagaew, which will be presented at the IEEE International Conference on Industrial Engineering and Engineering Management in Hong Kong in December 2012. The study is nominated for …

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Process Owners: How to Help Them Succeed

This is a brief summary of the article “How to help process owners succeed”, posted on Harvard Business Review Blog Network by Brad Power. According to Brad, six things militate against success in the role of the process owner: The management team’s attention shifts to other priorities. Process owners misunderstand their role. Process owners are …

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The Impact of Process Ownership and Process Performance Measurement on Firm Performance

This article summarizes the study “Process Ownership, Process Performance Measurement and Firm Performance” by Kohlbacher M. and Gruenwald S., to be published in the International Journal of Productivity and Performance Management, Vol. 60, Issue 7, 2011. Process performance measurement and the process owner role are two key components of business process orientation. The article investigates …

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The Components of Business Process Management

This article summarizes the study “Process orientation: Conceptualization and Measurement” by Kohlbacher M. and Gruenwald S., to be published in the Business Process Management Journal in 2011, Volume 17, Issue 2. The paper empirically explores the “building blocks” (“components”) of business process management. The article first considers the following definitions of business process management: The …

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Survey on Process Management: The Role of the Process Owner

The existence of process owners is the most visible difference between a process enterprise and a traditional organization (Hammer and Stanton, 1999). This article discusses the issue of the process owner role of the process management survey. Details on the survey (research design, sample, etc.) can be found here. A business process needs to have …

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The Characteristics of Process Orientation. Part 3: The Process Owner Role

A business process needs to have a process owner who has end to end responsibility for the process (Osterloh and Frost, 2006; Suter, 2009). The existence of process owners is the most visible difference between a process enterprise and a traditional organization. Moreover, process ownership needs to be a permanent role (Hammer and Stanton, 1999). …

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Process Orientation is neither a Question of Firm Size nor of Manufacturing Process Type

This article is a brief summary of the paper “Process Orientation of Manufacturing Companies” by Kohlbacher M., published in Proceedings of the GBDI Tenth International Conference, Las Vegas, October 2008. In this paper a model for measuring a firm’s degree of process orientation is introduced. The model measures process orientation by means of ten dimensions …

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