Process Ownership and Continuous Process Improvement: Effects on Financial Performance and Customer Satisfaction
This article introduces the study “The Joint Impact of Process Ownership and Continuous Process Improvement on Financial Performance and Customer Satisfaction” by D. Weitlaner, M. Kohlbacher and A. Kamagaew, which will be presented at the IEEE International Conference on Industrial Engineering and Engineering Management in Hong Kong in December 2012. The study is nominated for …