Process Information in the Cloud

by Kevin McCormack One of the most important directions in organizations today is the adoption of process-oriented approaches to measuring and managing costs. However, as firms move further through the life-cycle of these change programs, they will need to begin measuring processes and their outputs, and to continually refine their designs. Customers will not be …

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The Characteristics of Process Orientation. Part 8: People and Skills

In a process-oriented firm, people who execute the processes need to have appropriate skills and knowledge. Furthermore, knowledge of certain process improvement, process redesign and change management techniques have to be present. Do process workers have detailed knowledge of how their process is executed? Process performers must have appropriate knowledge of how to execute the …

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