Archive of posts tagged firm size

Process Management in Service Organizations VS. Manufacturing Companies

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How is process management applied in service organizations? Do service providers apply process management practices differently to manufacturers? Does firm size play a role? The brand new paper “Process Management Practices: Organizational (Dis-)Similarities” by D. Weitlaner and M. Kohlbacher, published in the The Service Industries Journal a few days ago, addresses these questions. The study …

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The Effects of Process Orientation on Customer Satisfaction, Product Quality and Time-Based Performance

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This article is a brief summary of the paper “The Effects of Process Orientation on Customer Satisfaction, Product Quality and Time-Based Performance” by Kohlbacher M., presented at the 29th Annual International Conference of the Strategic Management Society in Washington D.C., October 2009 (http://dc.strategicmanagement.net). The work focuses on the question whether there is a positive relationship …

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Process Orientation is neither a Question of Firm Size nor of Manufacturing Process Type

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This article is a brief summary of the paper “Process Orientation of Manufacturing Companies” by Kohlbacher M., published in Proceedings of the GBDI Tenth International Conference, Las Vegas, October 2008. In this paper a model for measuring a firm’s degree of process orientation is introduced. The model measures process orientation by means of ten dimensions …

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