Archive of posts tagged chief process officer

Survey on Process Management: Management Commitment towards Process Management

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This article discusses the issue “management commitment towards the process approach” of the process management survey. Details on the survey (research design, sample, etc.) can be found here. In most of the firms, management supports the process program (see figures below). It is worth mentioning that about 25% of the firms state that senior executives …

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The Characteristics of Process Orientation. Part 2: Management Commitment

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In a process-oriented organization, management needs to support the process program. Without the support of senior executives, the process idea cannot unfold to its full potential. There is a high risk for process management to fail if senior executives do not undertake necessary leadership roles and do not promote process-oriented thinking (Hinterhuber, 1995). Process oriented …

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