Processes have been classified by several authors; one possible classification is provided by Suter (2004), who states that there are four generic groups of processes:
- Value-adding processes, which are processes concerned with the daily business of an organization. Value-adding processes carry out all transformations to acquire, execute and supply a customer order (e.g. production process).
- Value-defining processes, which are processes concerned with e.g. product innovation and research and development (R&D).
- Management processes, which are processes concerned with e.g. strategy and direction setting and business planning
- Support processes, which are processes supporting value-adding, value-defining and management processes, e.g. financial, personnel or facility management
Only value-adding and value-defining processes are considered as business processes.