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Literature

Here are some literature suggestions:

Armistead C. and Machin S. (1997):
Implications of business process management for operations management. International Journal of Operations & Production Management 17(9), pp. 886–898.

Edwards C., Braganza A., Lambert R. (2000):
Understanding and managing process initiatives: a framework for developing consensus. Knowledge and Process Management 7(1), pp. 29-36.

Gardner R. (2004):
The Process-Focused Organization, Quality Press (Milwaukee)

Hammer M. (2007):
The process audit. Harvard Business Review 85, pp. 111-123.

Hammer M. (2007):
The 7 deadly sins of performance measurement. MIT Sloan Management Review, Spring 2007, pp. 19-28

Hammer M. and Stanton S. (1999):
How process enterprises really work. Harvard Business Review 77, pp. 108-118.

Hinterhuber H.H. (1995):
Business process management: the European approach. Business Change & Re-engineering 2(4), pp. 63-73.

Kohlbacher M. (2009):
The perceived effects of business process management. 2009 IEEE Toronto International Conference, September, pp. 399-402.

Kohlbacher M. (2010):
The effects of process orientation: a literature review. Business Process Management Journal 16(1), pp. 135-152.

Kohlbacher M. and Gruenwald S. (2011):
Process orientation: conceptualization and measurement. Business Process Management Journal 17(2), pp. 267-283

Kohlbacher M., Gruenwald S. and Kreuzer E. (2011):
Corporate culture in line with business process orientation and its impact on organizational performance. In: zur Muehlen M. and Jianwen S. (Eds): Business Process Management Workshops, Springer, Berlin Heidelberg, pp. 16-24.

Melan E.H. (1989):
Process management: a unifying framework for improvement. National Productivity Review 8(4), pp. 395-406

Reijers H.A. (2006):
Implementing BPM systems: the role of process orientation. Business Process Management Journal 12(4), pp. 389-409.

Vera A. and Kuntz L. (2007):
Process-based organization design and hospital efficiency. Health Care Management Review 32(1), pp. 55-65.

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