This article discusses the issue “documentation of business processes” of the process management survey. Details on the survey (research design, sample, etc.) can be found here.
Most firms have defined a complete and uniform enterprise process model. The item “Our firm has developed a complete and uniform enterprise process model illustrating the business processes of the [...]
Archive of posts tagged process documentation
Survey on Process Management: Definition and Documentation of Business Processes
The Characteristics of Process Orientation. Part 1: Design and Documentation of Business Processes
Business processes present a difficult challenge in identification and analysis since they are often unknown quantities, have no names, and are not visualized in organizational charts (Kiraka and Manning, 2005). A prerequisite for managing an organization based on its processes is to know which business processes are performed within the organization and how they are [...]
Main Characteristics of a Process-Oriented Organization
According to (Hammer, 2007; Harmon, 2007; Hinterhuber, 1995; Melan, 1989; Reijers, 2006), an organization which has adopted the process-view exhibits the following characteristics:
First, a prerequisite for managing an organization based on its processes is to know which business processes are performed within the organization and how they are related to each other. Hence, a process-oriented [...]