What is Process Mining?

Process mining techniques allow for extracting information from event logs. Process mining takes existing data records from your IT systems, extracts the business process (and its variations) and automatically generates understandable visualizations of the business process. Because existing IT records are the basis for process mining, objective visualizations of the real business process are obtained. …

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Developing an Enterprise Process Model Based on Cascading and Segmentation of Business Processes: A Case Study

This article introduces the study “Process Cascade- and Segmentation-Based Organizational Design: A Case Study” by Kohlbacher M. and Weitlaner D., which was presented at the IEEE International Conference on Industrial Engineering and Engineering Management in Singapore in December 2011. The paper discusses the approach of process cascading and segmentation, a design principle which helps organizations …

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The Principle of Process-Cascading and its Performance Impact

This article summarizes the study “The Performance Effects of Process Cascade-Based Organizational Design” by Kohlbacher M. and Weitlaner D., which was presented at the IEEE 2011 7th International Conference on Next Generation Web Services Practices in Salamanca, Spain, in October 2011. An organizational design based on process cascades is an approach where the business process …

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Survey on Process Management: Definition and Documentation of Business Processes

This article discusses the issue “documentation of business processes” of the process management survey. Details on the survey (research design, sample, etc.) can be found here. Most firms have defined a complete and uniform enterprise process model. The item “Our firm has developed a complete and uniform enterprise process model illustrating the business processes of …

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The Characteristics of Process Orientation. Part 6: Process-Oriented HR-Systems

Human resources systems have to support the process approach (Hammer, 2007). In a process-oriented enterprise, the process design should drive job descriptions. Also, incentive systems should be implemented which emphasize the process’ needs. Job descriptions based on process design: The process’ design should drive role definitions, job descriptions and competency profiles. Reward systems (incentive systems) …

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Cascading and Segmenting: Two techniques of Designing an Organization’s Business Process Model

The idea of process cascades (representing internal customer-supplier relationships between business processes of an organization) was originally developed by Tipotsch (1997), Schantin (2004), and Suter (2004). The idea is illustrated in the figure below. Process A, acting as an internal customer, places an order to Process B, acting as an internal supplier. After receiving the …

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The Characteristics of Process Orientation. Part 1: Design and Documentation of Business Processes

Business processes present a difficult challenge in identification and analysis since they are often unknown quantities, have no names, and are not visualized in organizational charts (Kiraka and Manning, 2005). A prerequisite for managing an organization based on its processes is to know which business processes are performed within the organization and how they are …

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