This article discusses the issue “documentation of business processes” of the process management survey. Details on the survey (research design, sample, etc.) can be found here.
Most firms have defined a complete and uniform enterprise process model. The item “Our firm has developed a complete and uniform enterprise process model illustrating the business processes of the [...]
Archive of posts tagged process design
Survey on Process Management: Definition and Documentation of Business Processes
The Characteristics of Process Orientation. Part 6: Process-Oriented HR-Systems
Human resources systems have to support the process approach (Hammer, 2007). In a process-oriented enterprise, the process design should drive job descriptions. Also, incentive systems should be implemented which emphasize the process’ needs.
Job descriptions based on process design: The process’ design should drive role definitions, job descriptions and competency profiles.
Reward systems (incentive systems) that emphasize [...]
Cascading and Segmenting: Two techniques of Designing an Organization’s Business Process Model
The idea of process cascades (representing internal customer-supplier relationships between business processes of an organization) was originally developed by Tipotsch (1997), Schantin (2004), and Suter (2004). The idea is illustrated in the figure below. Process A, acting as an internal customer, places an order to Process B, acting as an internal supplier. After receiving the [...]
The Characteristics of Process Orientation. Part 1: Design and Documentation of Business Processes
Business processes present a difficult challenge in identification and analysis since they are often unknown quantities, have no names, and are not visualized in organizational charts (Kiraka and Manning, 2005). A prerequisite for managing an organization based on its processes is to know which business processes are performed within the organization and how they are [...]