Survey on Process Management: Structure follows Process

In the process approach, it is the process which comes to the fore, and not the existing organizational structure (Becker et al., 2004).This article discusses the concept of structure follows process which was investigated by the process management survey. Survey details (research design, sample, etc.) can be found here. A process-oriented organization has adapted its …

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Survey on Process Management: Process-Oriented HR-Systems

Human resources systems have to support the process approach (Hammer, 2007). Process-oriented HR-systems incorporate job descriptions based on business process design and incentive systems that emphasize the process’ needs. This article discusses empirical insights on process-oriented HR-systems using the results of the process management survey. Survey details (research design, sample, etc.) can be found here. …

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Survey on Process Management: BPM Office

How many firms do have a so-called BPM office in place which coordinates and integrates process projects? This article discusses this question which was investigated by the process management survey. Survey details (research design, sample, etc.) can be found here. A business process management office, often also referred to as process office (Fischermanns, 2006) or …

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Survey on Process Management: People and Expertise

In a process-oriented firm, people who execute the processes need to have appropriate skills and knowledge. Furthermore, knowledge of certain process improvement, process redesign and change management techniques have to be present. This article discusses the results related to people and expertise of the process management survey. Survey details (research design, sample, etc.) can be …

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Survey on Process Management: Business Process Management Software

A business process management software is a software tool that facilitates activities such as modeling, analysis and enactment of business processes (Reijers, 2006). This article discusses the results related to business process management software of the process management survey. Survey details (research design, sample, etc.) can be found here. Most of the surveyed firms state …

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Survey on Process Management: Aspects of Corporate Culture

Process orientation is also a matter of enterprise culture. The real problems when implementing the process orientation approach are of a cultural nature (Hinterhuber, 1995). The cultural fit is an important issue since people and processes must combine to produce output (Armistead and Machin, 1997). Only a culture based on teamwork, willingness to change, customer …

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Survey on Process Management: Process Performance Measurement

By focusing measurement on processes rather than functions, alignment and common focus across separate organizational units can be achieved (Hammer, 2007). This article discusses the concept of process performance measurement of the process management survey. Details on the survey (research design, sample, etc.) can be found here. Implementing measures and taking corrective actions are operating …

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Survey on Process Management: The Role of the Process Owner

The existence of process owners is the most visible difference between a process enterprise and a traditional organization (Hammer and Stanton, 1999). This article discusses the issue of the process owner role of the process management survey. Details on the survey (research design, sample, etc.) can be found here. A business process needs to have …

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Survey on Process Management: Management Commitment towards Process Management

This article discusses the issue “management commitment towards the process approach” of the process management survey. Details on the survey (research design, sample, etc.) can be found here. In most of the firms, management supports the process program (see figures below). It is worth mentioning that about 25% of the firms state that senior executives …

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Survey on Process Management: Definition and Documentation of Business Processes

This article discusses the issue “documentation of business processes” of the process management survey. Details on the survey (research design, sample, etc.) can be found here. Most firms have defined a complete and uniform enterprise process model. The item “Our firm has developed a complete and uniform enterprise process model illustrating the business processes of …

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