The Characteristics of Process Orientation. Part 5: Process-Oriented Organizational Structure

“Structure follows process”: In the process approach, it is the process which comes to the fore, and not the existing organizational structure (Becker et al., 2004). A process-oriented organization has adapted its structure to the process view. Several authors stress that the organizational structure should be aligned with the organization’s business processes (Schantin, 2004; Suter, 2004; Gaitanides, 2007; Osterloh and Frost, 2006; Kiraka and Manning, 2005).

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