The Effects of Process-Oriented Organizational Design on Firm Performance

This article briefly summarizes the study “The Effects of Process-Oriented Organizational Design on Firm Performance”, by M. Kohlbacher and H. A. Reijers, which is to be published in the Business Process Management Journal. The study investigates which process management components (i.e. process design and documentation, management commitment towards process management, process ownership, process performance measurement, …

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