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Corporate Culture in Line with Business Process Orientation and its Impact on Organizational Performance

This article summarizes the study “Kohlbacher M., Gruenwald S. und Kreuzer E.: Corporate Culture in Line with Business Process Orientation and its Impact on Organizational Performance”. The paper was presented at the 6th International Workshop on Business Process Design at the Business Process Management Conference 2010, which took place at Stevens Institute of Technology (New Jersey, USA) in September 2010.

The study focuses on the question whether there is a positive relationship between a culture in line with the process approach and financial performance, delivery speed and delivery reliability. The study uses a sample of 132 Austrian manufacturing firms.

The results of the study show that firms which actually live the process approach outperform other firms in terms of profitability, order-to-delivery speed, and delivery reliability.

Organizations which live the process approach exhibit the following characteristics (amongst others):

  • The organization’s employees can describe the design of the process they work for.
  • The employees know how their work affects subsequent work, customers and process performance.
  • Teamwork between different departments of the organization can be taken for granted.
  • The organization’s employees understand that the purpose of their work is to fulfill the needs of the internal/external customers.

The study has been recently published by Springer (www.springerlink.com).

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