The Components of Business Process Management

This article summarizes the study “Process orientation: Conceptualization and Measurement” by Kohlbacher M. and Gruenwald S., to be published in the Business Process Management Journal in 2011, Volume 17, Issue 2. The paper empirically explores the “building blocks” (“components”) of business process management. The article first considers the following definitions of business process management: The …

Continue reading ‘The Components of Business Process Management’ »