{"id":545,"date":"2011-07-06T11:49:34","date_gmt":"2011-07-06T09:49:34","guid":{"rendered":"http:\/\/www.processorientation.com\/?p=545"},"modified":"2012-01-15T18:00:54","modified_gmt":"2012-01-15T16:00:54","slug":"survey-on-process-management-people-and-expertise","status":"publish","type":"post","link":"http:\/\/www.processorientation.com\/?p=545","title":{"rendered":"Survey on Process Management: People and Expertise"},"content":{"rendered":"

In a process-oriented firm, people who execute the processes need to have appropriate skills and knowledge. Furthermore, knowledge of certain process improvement, process redesign and change management techniques have to be present. This article discusses the results related to people and expertise of the process management survey<\/a>. Survey details (research design, sample, etc.) can be found here<\/a>.<\/p>\n

Process performers must have appropriate knowledge of how to execute the process, otherwise they won\u2019t be able to implement the process design (Hammer, 2007). Most of the surveyed firms state that their employees only have moderate knowledge about the design of the business process they work for. The item \u201cEmployees can describe the design of the business process they work for. They know how their work affects subsequent work, customers and process performance\u201d<\/em> was rated by the firms in the sample as follows:<\/p>\n